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Need plumbing help in the Falkenberg municipality? Call us or use the form and we’ll get back to you.

Planeterra Installation AB
Org. no.: 559459-7543
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Common questions about our plumbing services

How do I know which service to choose if I’m not sure about the fault?

It’s common to only notice the symptom — slow drainage, noise in the pipes, or uneven heat — without knowing the cause. In that case it’s fine to choose a general service like plumbing service/troubleshooting. Our goal is to find the root cause and recommend a durable fix.

To speed up troubleshooting, tell us what’s happening, when it started, and if anything changed recently (new fixture, renovation, pressure drop, power outage). Photos or a short video can also help us bring the right equipment.

Once we know what’s actually needed, we can move to the right service path — leaks, blockages, underfloor heating or heat pumps — so you avoid unnecessary visits.

What information do you need to help quickly?

The better the input, the faster we can propose a clear plan. The most important details are where the issue is (kitchen/bathroom/utility room/outdoors), whether it affects the whole house, and any signs of leaks, noises, pressure drops or alarms.

For heating systems and heat pumps, it helps to know:

  • what type of system you have (radiators/underfloor/wood‑burning combination)
  • what the display shows (alarm code/message)
  • approximate system pressure (if you have a gauge)

You can also attach photos via the form, which often lets us plan better and reduce time on site.

How does a job proceed — from first contact to done?

We start with a short check‑in to understand the issue and your goal. For simpler jobs we can often book directly and fix it on site. For larger installations or unclear causes, we do a more structured review to ensure the right solution.

Once we agree on scope, we carry out the work and document what’s relevant. We make sure the installation is service‑friendly, so parts can be maintained or replaced later without hassle.

Afterwards you get a clear summary of what was done and what to keep an eye on. If there are options (quick fix vs long‑term solution), we explain the difference in practice.

Do you handle both small service jobs and larger installations?

Yes. Many jobs are smaller service tasks that prevent bigger issues — replacing mixers, fixing drips, installing dishwashers/washing machines, or troubleshooting recurring blockages.

We also take on larger projects in water/drainage and heating, including work that needs planning, material choices and sometimes coordination. For these we focus on getting the fundamentals right: sizing, placement, pipe runs and adjustments that affect performance and lifespan.

No matter the job size, our goal is that you feel confident about both the result and what was done.

Can I prepare anything before you arrive to save time?

Absolutely — it often makes a big difference. Try to clear access to the area: under the sink, laundry room, heat pump/utility room, or around the toilet/basin. If there is a leak, it helps to have towels/buckets ready and, if you can, shut off water at a valve.

For heating issues, note:

  • if one part of the house is colder than others
  • if you hear air in the radiators
  • if system pressure seems low

If you’re unsure, don’t do anything that feels unsafe — call us and we’ll guide you to the right first step.